Get Rid of Back & Body Pain — While You Relax
Melt away neck, back & shoulder tension in minutes with Omniva’s deep-tissue hand massager — your personal massage, on demand
Frequently Asked Questions
Are your products safe to use every day?
You can use the Omniva Hand Massager on your neck, shoulders, back, arms, and legs - anywhere you feel tightness or soreness. Its ergonomic hand-shaped design adapts to multiple body areas for targeted, soothing relief.
Are Your Products Tested Before Shipping?
Yes - every Omniva product goes through a quality check to ensure it functions exactly as described. We partner with trusted suppliers and test our items before shipping to guarantee reliability and performance.
Where are you located?
Our head office is located in Victoria, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at omniva.home@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At Omniva, our mission is to help people everywhere unwind, recover, and feel their best - naturally. We design smart, soothing wellness devices that replicate the comfort of human touch, easing daily tension and restoring balance to mind and body. Every product is crafted with care, combining modern technology and relaxation science to bring relief, calm, and lasting comfort into your home - wherever life takes you.
Fast, Free & Secure Shipping Australia Wide
We believe comfort shouldn’t have to wait. That’s why we offer fast, free shipping on all orders. Every Omniva product is carefully packed and delivered straight to your door - so you can start enjoying smarter, more comfortable living right away.